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Howdy partner! At Wraner Clothing Shop, we want you to be as happy with your purchase as a cowboy is with his favorite pair of boots. If something isn’t quite right with your order, we’ll make it right faster than you can say “yeehaw!”

Our Return & Exchange Promise

We stand behind our premium western wear like a rancher stands behind his brand. You can return or exchange most items within 15 days of receiving your order, provided they’re in original condition with tags attached (unworn, unwashed, and undamaged).

Non-Returnable Items:

For the safety of all our customers, we cannot accept returns on:

  • Men’s Snake Proof Boots (safety equipment)
  • Steer Horns (specialty décor items)
  • Clearance items (as marked on product pages)

All other items from our collection of cowboy hats, jeans, belts, and western wear are eligible for return or exchange.

How to Return or Exchange

Follow these simple steps smoother than a line dance:

Step 1: Request Your Return/Exchange

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you want a refund or exchange

Return/Exchange Request Template:

Subject: Return/Exchange Request for Order #[Your Order Number]

Body:
Howdy Wraner Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s): [List item names and quantities]
Reason: [Size issue, color mismatch, changed mind, etc.]
Preference: [Refund to original payment method / Exchange for [specific item if known]]

Please let me know next steps.

Thanks partner,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

We’ll respond faster than a jackrabbit (within 1-2 business days) with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Pack your items securely (we recommend using the original packaging) and ship to:

Wraner Clothing Shop Returns
1843 Chicago Avenue
Fresno, US 93721

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Will be processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow additional time for your bank to process.
  • Exchanges: We’ll ship your new item within 1-2 business days using your preferred shipping method.

International Returns

For our partners outside the U.S., please note:

  • Return shipping costs and any customs fees are your responsibility
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in U.S. dollars – your bank may apply currency conversion fees

Damaged or Incorrect Items

If you receive a damaged item or the wrong product (which is rarer than a white buffalo), contact us immediately at [email protected]. We’ll cover return shipping and rush you a replacement faster than a stampede.

Still Have Questions?

Reach out to our friendly customer service team:

Email: [email protected]
Mail: Wraner Clothing Shop, 1843 Chicago Avenue, Fresno, US 93721

Happy trails and happy shopping, partner!

The Wraner Clothing Shop Team